Delete your Gobi account

You can permanently delete your account at any time, directly in the Gobi app:

1. 1Open the Profile tab.
2. 2Tap Delete account.
3. 3Confirm the deletion.

Deletion takes effect immediately and signs you out on that device. This action cannot be undone. If you sign in again later, you start over with a brand-new practice account.

In HEVM Wallet, our separate wallet app, the same control is under Home, then the account button, then Security & recovery, then Delete account. Deleting that account removes your account and profile information from our active systems. It does not move your money and cannot remove transactions from the public HyperEVM network, so withdraw your balance or export your key first.

If you can no longer access the app, you can ask us to delete your account and data by email. Send your request from the email address associated with your account to support@arcaos.io with the subject line “Delete my account”. We may ask you to verify ownership of the account before we process the request, and we aim to complete verified deletion requests within 30 days.

• Your profile information, such as display name, handle, and avatar.
• Your social content and connections, including posts, comments, direct messages, follows, and shared practice trade cards.
• Your simulated practice data, including virtual balances, watchlists, simulated orders, positions, and paper PnL history.
• Your account record, which is marked deleted in our infrastructure and removed from the active database.

After deletion, limited information may be retained only where necessary and for a limited period — for example, in encrypted backups, security and abuse-prevention logs, and records we are required to keep to meet legal obligations or resolve disputes. Retained data is purged on a rolling schedule (typically within 90 days for routine backups) and is not used to re-create your account.

You don't have to delete your whole account to remove specific content. You can delete individual posts, comments, and messages in the app, and you can email support@arcaos.io to request access, correction, deletion, or export of specific personal information without closing your account.

For full details on how Gobi collects, uses, and protects information, read our Privacy Policy, or visit Support.