Gobi Support

Need help with your account, a bug, or a question about the app? Email us and we'll get back to you.

• Support and data requestssupport@arcaos.io

We aim to respond to support requests within a few business days.

Gobi includes social features such as profiles, direct messages, community posts and comments, market and news discussion, and shared practice trade cards. You can keep your experience safe directly in the app:

• Report a post, comment, or message using the menu next to it.
• Block a user from their profile or from a direct message (open their profile via the info button) to stop further contact and hide their content.

For urgent safety concerns or abuse that needs our direct attention, email support@arcaos.io with details so we can review it.

You can permanently delete your account from inside the app at any time:

• Open the Profile tab.
• Tap Delete account.
• Confirm the deletion.

Deleting your account removes your profile information from our active database, signs you out, and marks your practice account as deleted in our infrastructure. This cannot be undone. If you sign in again later, you start with a fresh practice account. For data questions related to deletion, contact support@arcaos.io.

To learn how Gobi collects, uses, and protects information, read our Privacy Policy.